Frequently Asked Questions
Which Services Are Covered By My Insurance?
Different insurance companies have different policies. Please be familiar with your insurance plan and its benefits, as some services provided in our office may not be covered by your insurance at this time. If you have any questions regarding insurance, please feel free to call us at 623-931-3028.
Which insurances do you accept?
At Southwest Pediatrics we accept the following Insurances:
- AHCCCS Plans
- AZ Complete Health (Formally Health Net Access)
- Care 1st
- Mercy Care
- Steward Health Choice
- United Health Care Community Plan (Formally APIPA)
- Ameriben (BCBS & Aetna)
- Arizona Foundation for Medical Care
- ASPA Network
- Beech Street Network
- Blue Cross Blue Shield
- Bright Health Plan
- Dakota Care
- First Health Network
- Health Net of Arizona
- Health Partners Health Plan
- Meritain Health
- Multiplan/ PHCS Network
- Southwest Service Administrator
- United Food & Commercial Workers
- United Health Care PPO/EPO/POS/Choice Plus
- Golden Rule
- UHC Care Navigate
We currently are not contracted with:
- Banner University Family Care HMO (Medicaid)
- Cigna Southwest Service Admin (Plan C)
- Oscar Health Plan
- Cigna Connect Plans
- Out of state Medicaid plans
- Tricare Prime HMO
- Tricare Prime HMO
- Compass Plans
- Optimum Choice Plan
- MD IPA, NHP HMO/POS
- NHP HMO/POS Access
As always, this list can change at any time. We recommend checking with your insurance before being seen to make sure there have been no changes. We try our best to verify coverage and make sure Southwest Pediatrics is contracted but it is ultimately the patient’s responsibility. If you have questions, please contact us and we can assist you
How Do I Pay For My Appointment?
Please contact the office regarding cash prices. The different types of payment we accept are credit cards (Visa, Mastercard and Discover, cash and checks.
Which Hospitals Do You Work With?
We see newborns at Banner Estrella, West Valley Hospital and Banner Thunderbird.
We admit sick patients to Phoenix Children’s Hospital and Banner Thunderbird.
I Am a New Patient, What Do I Need To Bring With Me To My First Appointment?
New patients are asked to arrive 30 minutes early, and bring their Insurance Information, immunization records, and a photo ID with them. If you are transferring from another pediatrician, please request records from them in writing as far in advance as possible.
You may also download our new patient packet from our forms page and fill it out prior to arriving at the practice in order to reduce your wait time. Please visit the forms page to download the forms.
How Do I Request A Medical Release Form?
There is a $25.00 fee for the records requested and printed. Please give us at least an hour of notice. There is no fee if the records are requested directly from new PCP. Please allow 10-14 business days. You need to sign a release form, which you can get from our office or by downloading it from our forms page.
Address: 9150 W. Indian School Rd.
Phoenix, Arizona 85037
Answering Service: 602-631-5047
Monday: 8:00AM – 5:00PM
Tuesday: 8:00AM – 5:00PM
Wednesday: 8:00AM – 5:00PM
Thursday: 8:00AM – 5:00PM
Friday: 8:00AM – 5:00PM
Closed For Lunch Daily 1:00 P.M. To 2:00 P.M